I used this practice recently for our elderly dog and they always go above and beyond to help. The staff are kind, knowledgeable and professional and clearly have a love for the animals they treat. Treatments are explained so you can make an informed choice. We are very happy with the services provided. Highly recommended.
I rarely provide reviews either positive or negative. However Im making exception on this occasion, as the way how Blackwater Vets handled the situation was so appalling, that I believe it is my duty to warn others - including those who so far are happy with their service, as I was... until I wasnt! They don't deserve even one star!I have seen negative feedback about them before and even commented on the previous posts on Facebook to defend them. Everytime I visited, they were very polite and bubbly/chatty My cat Frank received good service so far and I had no reason to complain.Everything changed when Frank became really ill last week. We visited the vet and Frank eventually spent there 2 full days with the tests, IVF etc. The plan was to give him some meds and observe him and if there is no improvement we should discuss the referral to specialist, as there is nothing else they will be able to do at their practice.I decided to work from home and stayed with Frank to monitor him. He seemed better for a while, but then again symptoms came back. Having done some research I decided to get the second opinion from another highly recommended vet and since they also have 24 hour service, I moved Frank to the new vet. I spoke with Blackwater receptionist on Thursday at 13.30 and ask to transfer Franks results to the new practice, as we have a visit at 18.15 that day. The conversation was pleasant and she confirmed she will send it asap and wished all the best to Frank.Just before I was about to leave, I had phone call from new vet, that they havent received anything yet. My husband called Blackwater quickly to resolve the issue. The receptionist the minute she heard whos calling changed her tone. From the bubbly, nice approach, which we experienced previously she became almost robotic: computer says no My husband insisted that its crucial to provide Frank history or at least latest results for which we paid for, in order to save time. Frank at this point looked really poorly and we just didnt want to waste any more time. She transferred the call to the manager - Eddie, who without even asking whats the issue, immediately said that he wont tolerate abusive behaviour towards his staff. Nothing like that happened. There is a difference between being firm but fair and being abusive. We didnt ask for charity, all we asked is to test results to be send to new a vet to avoid wasting more time and potentially risk Franks health and even life. They refused! They said casually they will do it next day We said that Frank is in very bad condition, but they couldnt care less. The new vet run some tests and within 2 hours we knew Frank cannot be saved Diagnosis made by Blackwater was wrong, but to be honest its not that that upsets me - despite the fact Frank spent with them 2 days and only 2 hours with new vet. I believe that while they maybe lacked experience/knowledge it wasnt deliberate The main issue here is that when I decided to move Frank elsewhere they showed their true colours and how they really care and love animals. Ego became more important than another living being. Frank could not be saved, but what if someones else pet can and they will do the same? When it comes to life threatening situations sometimes even seconds matterYes, veterinary practice is a business, but thats a business which cannot run out from an empathy. Yes, we moved our cat elsewhere, but decent practice would forward the results asap and simply wished him speedy recovery
We have used the services of Blackwater Veterinary Surgery on several occasions and have always found them to be thorough, kind, genuinely caring and helpful. We have used many practices throughout our years of owning different pets (when we lived in other areas) but Blackwater is the best by far. We feel so lucky to have them and we know our much loved pets will always get the best treatment. They go out of their way to help and all the people that work there are just genuinely lovely people.
Fabulous,caring group of people with a true love of animals.Very impressed with this vets,would not hesitate to recommend Ola and her team!
I am so happy with the service received at Blackwater Vets, The complete team there have offered me a superb service, and often go above and beyond. I'd like to be completely honest in my review and say that at the beginning after Ola and Eddie took over the practice it was a bit of a sticky start, but happy to say we have worked through it and am pleased to have them looking after the important furry creatures in my life. I would hope that others will look to use this important local service and support other local businesses.
Blackwater Vets is a UK Veterinary Care based in West Mersea, East of England. Blackwater Vets is located at 2 Queens Corner, West Mersea, Colchester CO5 8RH, UK.
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